Your Mission
Account Managers in Process Intelligence are commercial leaders who translate process data into measurable business value. They own the full customer lifecycle—from pipeline to renewal—orchestrating executive engagement, value engineering, adoption governance, and outcome realization. This role demands equal fluency in enterprise sales mechanics and process/data diagnostics, enabling you to lead strategic accounts with credibility and impact.
What Great Account Managers Do
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Build and execute account strategies that identify white-space, drive expansion, and secure renewals
Quantify and communicate ROI through auditable value ledgers tied to real process improvements
Deliver executive-level demos that connect KPIs to root causes and actionable next steps
Establish and run Centers of Excellence with intake governance, rollout cadence, and adoption metrics
Orchestrate multi-stakeholder alignment across sponsors, process owners, IT, data teams, and partners
Core Responsibilities
Account Strategy & Ownership — pipeline, white-space, expansion & renewals
Value Case & ROI — quantify savings/growth; maintain an auditable value ledger
Executive Demo & Storytelling — persona-specific KPI → Root Cause → Action flow
Adoption & Governance — CoE cadence, intake → prioritization, rollout & usage metrics
Stakeholder Orchestration — align sponsors, process owners, IT/EA, data teams, partners
Process Intelligence Expertise
The technical foundation that powers strategic impact
Core Foundation
Streams: O2C (DSO, overdues), P2P (touchless, cycle time), Inventory/Production (throughput)
Diagnostics: variants, conformance, cycle/queue times, root-cause analysis, hypothesis trees
Value Modeling: cost-to-serve, productivity, working capital, risk; measurable impact
Strategic Application
Decision Narratives: exec summaries, QBR packs, board-level 'why now' framing
Advanced Capabilities
Adoption Mechanics: enablement journeys, usage dashboards, renewal readiness
Outcomes & Success Metrics
ARR / Expansion — new revenue, upsell/cross-sell, renewal rate
Time-to-Value — time to first value proof and first scaled outcome
Adoption / Stickiness — active usage, process coverage, frequency
Value Realized — audited financial impact of implemented actions
Executive Engagement — sponsor NPS, QBR quality, stakeholder coverage
A Day in the Life
Account plan and risk/white-space review
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Who You Work With
Your collaboration network spans the entire organization
Sales/AE, Value Engineering, Customer Success, Solution/Product
Executive sponsors, process owners, CoE, IT/EA, data leaders
Consulting and SI ecosystem for co-sell and co-delivery
Required Skills
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